Refund Policy
—At Levin Global Document Clearing Services LLC, we are committed to maintaining transparency and fairness in all financial transactions. This Refund Policy outlines the conditions under which refunds may be issued for services such as visa processing, flight bookings, hotel reservations, travel packages, and other related services.
By engaging our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
1. General Refund Policy
Refund eligibility depends on the nature of the service purchased and the terms set by third-party service providers such as airlines, hotels, embassies, and government authorities. Levin Global Document Clearing Services acts as an intermediary and therefore does not have full control over third-party refund decisions.
Any applicable refunds will be processed only after receiving confirmation from the respective service provider and after deducting applicable service fees, administrative charges, and penalties.
2. Visa Processing Fees
Visa application fees, processing charges, and service fees are strictly non-refundable once the application has been submitted to the relevant embassy, consulate, or immigration authority.
This applies regardless of the outcome of the application, including but not limited to visa approval, rejection, delay, or request for additional documentation.
Any government fees or third-party charges involved in the visa process are also non-refundable.
3. Service and Administrative Charges
All service charges, consultation fees, and administrative costs charged by Levin Global Document Clearing Services are non-refundable under any circumstances. These charges cover the time, expertise, and resources utilized in processing your request.
4. Refund Processing Timeline
Once a refund is approved, it will be processed within 7 to 15 working days. However, the actual time taken for the refund to reflect in your account may vary depending on your bank, payment gateway, or financial institution.
Delays caused by third-party providers or banking systems are beyond our control.
5. Cancellation Requests
All cancellation and refund requests must be submitted in writing through our official communication channels, including registered email. Requests made verbally or through unofficial means may not be considered valid.
The date of receipt of the written request will be considered as the official cancellation date.
6. No-Show Policy
In cases where the customer fails to utilize the booked service without prior notice (no-show), no refund will be applicable unless permitted by the service provider’s policy.
7. Force Majeure
Levin Global Document Clearing Services shall not be held liable for any cancellations, delays, or refund failures caused by events beyond our control, including but not limited to natural disasters, political instability, pandemics, government restrictions, or technical failures.
8. Policy Amendments
We reserve the right to modify or update this Refund Policy at any time without prior notice. Customers are advised to review this policy periodically. Continued use of our services constitutes acceptance of any changes made.